1.
Haitami MH, Situmorang SH. Analisis Pengaruh Service Failure terhadap Kepuasan Pelanggan Melalui Service Recovery pada Pelanggan OYO di Kota Medan. inobis [Internet]. 2019Mar.1 [cited 2024May14];2(2):236 - 250. Available from: https://inobis.org/ojs/index.php/jurnal-inobis/article/view/87